1. INTRODUCTION
Welcome to Genexsis IPTV (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. By accessing or using Genexsis IPTV, you agree to the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
Genexsis IPTV operates a strict minimal data collection policy. We only collect the following:
- Nickname or Display Name — to identify your account
- Email Address or WhatsApp Number — solely to deliver login credentials and provide support
We do not collect:
- Payment card or banking details
- Government-issued identification
- Location data or GPS information
- Browsing history or cookies for tracking
- Biometric or any other sensitive personal data
3. HOW WE USE YOUR INFORMATION
Your information is used exclusively to:
- Create and manage your subscription account
- Deliver your IPTV login credentials
- Provide technical support and assistance
- Send service-related notifications and renewal reminders
4. DATA SHARING & THIRD PARTIES
- We do not sell, rent, or trade your personal information to any third party
- We do not share your data with advertisers or marketing companies
- Payment transactions are handled entirely by third-party payment processors. We do not store or have access to your card or banking details
- We may only disclose your information if required by law or a valid legal process
5. DATA SECURITY
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. DATA RETENTION
We retain your account information only for as long as your subscription is active or as needed to provide support. Upon request, we will delete your personal data from our records.
7. YOUR RIGHTS
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent to communications at any time
To exercise any of these rights, contact us via WhatsApp or email.
8. CHILDREN’S PRIVACY
Genexsis IPTV is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.
9. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Where possible, we will notify users of significant changes via WhatsApp or email. Continued use of the service after changes are posted constitutes your acceptance of the revised policy.